Buyback Policy
Effective Date: 22 June 2026
1. Policy Overview
This Buyback Policy sets out the procedures, requirements, and terms under which customers may sell precious metal products to Emperio Gold and Silver Coins (Hong Kong) Limited (the “Company” or “Emperio”).
Customers are advised to read this Policy carefully before selling any precious metal product to the Company. This Policy forms part of the terms and conditions governing transactions between the customer and the Company.
2. Scope of Buyback
2.1 Live Gold and Silver Products Sold by the Company
If the precious metal product is a live-priced gold or silver product sold by the Company, customers may refer to the real-time “Buyback Price” on the Company’s website at www.emperiogoldcoins.com based on the relevant product model. Final buyback prices may be affected by market fluctuations.
2.2 Products Not Sold by the Company
If the precious metal product was not sold by the Company, our team will conduct a professional assessment and provide a separate quotation.
2.3 Products Never Sold by the Company
If the precious metal product or brand never sold by the Company, it will be assessed and quoted under the category of “collectible coins”.
2.4 No Advance Price Lock-In
The buyback price shall be based on the market price at the time of physical inspection and confirmation at the store, and cannot be locked in advance.
3. Buyback Price Explanation
3.1 Factors Affecting the Buyback Price
The buyback price may be affected by the following factors:
- Real-time international gold and silver market prices
- Physical condition of the product, including wear, oxidation, or damage
- Completeness of certificates and packaging
- Purity, weight, and year of issue
- Market liquidity and demand for the product
- The Company’s operating costs and reasonable profit margin
3.2 Difference Between Buyback Price and Selling Price
Customers should note that the buyback price is generally lower than the selling price of similar products. The difference mainly reflects the following factors:
- Discounting of minting craftsmanship premium upon buyback
- Market liquidity and resale costs
- Product condition assessment and authenticity verification costs
- The Company’s operating costs and reasonable profit margin
Customers should fully understand the difference between the buyback price and the selling price before making any purchase decision and should assess the product based on their own investment objectives. The Company does not guarantee any buyback price or investment return.
4. Buyback Process
4.1 Preliminary Enquiry
Before proceeding with a buyback, customers may contact customer service by email or WhatsApp and provide the following information for an initial reference quotation:
- Clear photos of the front and back of the product
- Relevant certificate(s), if any
- Information on purity, weight, and year
- Proof of purchase, if any
4.2 In-Store Confirmation
All buyback transactions must be handled in person at the Company’s store. The final buyback price will be subject to physical inspection and confirmation at the store. Upon acceptance of the quotation, the transaction shall be deemed concluded, and payment shall be processed in accordance with the timing set out in Clause 8.3.
4.3 Service Hours
Precious metal buyback services are available only during the store’s business hours from Monday to Friday. Customers should refer to the Company’s website for the latest details. Advance appointment with customer service is recommended to minimize waiting time.
5. Identity Verification Requirements
To comply with relevant Hong Kong laws, including the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, and the Company’s internal compliance practices, all buyback transactions are subject to identity verification.
5.1 Buyback by the Original Purchaser
- Present the original valid identity document for verification and photocopy record
- Present the original purchase receipt, if available
5.2 Buyback by an Authorized Representative
- Present the original authorization letter signed by the original purchaser
- Present a copy of the original purchaser’s valid identity document
- The authorized representative must also present the original of his or her own valid identity document for verification and photocopy record
- The Company may conduct enhanced due diligence on buybacks by persons other than the registered holder.
5.3 Retention of Identity Documents
The Company will retain copies of customers’ identity documents and transaction records for at least 5 years as required by law.
6. Compliance Requirements
6.1 Regulatory Background
The Company is a registered dealer in precious metals and stones with Hong Kong Customs and is required to comply with relevant Hong Kong laws, including the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, to prevent unlawful activities and safeguard legitimate transactions.
6.2 Additional Information Requests
The Company may request customers to provide additional information under the following circumstances:
- Where the transaction amount is relatively large
- Where the Company considers it necessary to better understand the customer, the source of the precious metals, or the transaction background
- Where required by law or by regulatory authorities
- In other reasonable circumstances
Such information may include, without limitation:
- Valid identity document
- Proof of address
- Explanation of the source of the precious metals
- Original purchase proof or proof of ownership, if available
- Explanation of the purpose of funds
- For corporate customers, beneficial ownership information
6.3 Precious Metals Not Sold by the Company
Where customers sell precious metals not purchased from the Company, the Company reserves the right to request additional proof of source and conduct further verification to ensure the legality of the transaction.
6.4 Handling of Suspicious Circumstances
The Company reserves the right to refuse the buyback, delay processing, or conduct further enquiries if any of the following circumstances arise:
- Unusual volume or frequent buyback transactions
- Unclear source of precious metals or unreasonable explanation
- Transaction value clearly disproportionate to the customer’s background
- Refusal by the customer to cooperate with identity verification or provide necessary information
- Suspicious product condition, such as suspected stolen goods, counterfeits, or tampering
- Other circumstances triggering the Company’s risk assessment
6.5 Reporting in Accordance with Law
The Company may submit compliance reports to relevant authorities in accordance with law and shall have no obligation to disclose such reports to the customer.
7. Declaration and Warranty of Lawful Source
By selling precious metals to the Company, the customer is deemed to represent and warrant that:
- The customer has full and lawful ownership of the precious metals
- The precious metals are not the subject matter or proceeds of theft, robbery, fraud, money laundering, or any criminal activity
- The precious metals are free from any third-party claim, lien, or encumbrance
- The customer authorizes the Company, where necessary, to disclose relevant transaction information to law enforcement agencies, banks, regulators, or other competent authorities
- If it is subsequently discovered that the precious metals are stolen goods, counterfeits, or criminal proceeds, the customer shall refund all sums paid by the Company and compensate the Company for all resulting losses, including legal costs, storage costs, losses from gold and silver price fluctuations, and reputational loss
Where the Company cooperates with law enforcement investigations or responds to lawful information requests, the customer is deemed to have acknowledged and understood such arrangements.
8. Payment Method
8.1 General Payment Method
Buyback proceeds are generally paid by bank transfer to a Hong Kong bank account in the name of the original purchaser, or by cheque issued by the Company.
8.2 Restriction on Cash Payment
For any single buyback transaction amounting to HKD 80,000 or above, the Company will only make payment by bank transfer or cheque and will not make payment in cash, in line with the Company’s compliance practices.
8.3 Payment Timeline
Under normal circumstances, payment will be transferred on the day of in-store confirmation or by the next business day. For large transactions, additional enquiries, or cases requiring supplementary information, the payment timeline may be extended to 3 to 7 business days.
9. Cash Credit Alternative
Customers may elect to convert the buyback proceeds into cash credits in their Company account for future purchases. The use of such cash credits shall be subject to the membership terms and conditions.
10. Company’s Right to Refuse Buyback
The Company reserves the right to refuse any buyback transaction, including but not limited to the following situations:
- Failure by the customer to provide valid identity documents
- Failure by the customer to cooperate with identity verification or supplementary information requests
- The product is suspected to be stolen, counterfeit, or tampered with
- The product is severely damaged or incomplete
- The customer has a record of breaching the Company’s policies
- Other circumstances that the Company reasonably considers appropriate
11. Complaints and Dispute Handling
If a customer has any complaint or dispute in relation to a buyback transaction or this Policy, the customer may contact the Company’s customer service department. The Company will respond and handle the matter within a reasonable time. If no amicable resolution can be reached, any dispute shall be governed by the laws of the Hong Kong Special Administrative Region.
12. Amendments to This Policy
The Company reserves the right to amend this Policy. Any revised version shall take effect upon publication on the Company’s website. Customers are advised to review the latest version before each buyback transaction.
13. Language Version
In the event of any inconsistency between the Chinese and English versions, the Traditional Chinese version shall prevail.
14. Contact Information
For any enquiries, please contact:
Emperio Gold and Silver Coins (Hong Kong) Limited
Address: 21/F, AT Tower, 180 Electric Road, North Point, Hong Kong
Email: [email protected]
Website: www.emperiogoldcoins.com
